Privacy Policy

Last updated: November 11, 2026

Root Cause Wellness Center (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit rootcausewellnesscenter.com (the “Website”), contact our office, or request an appointment through our online forms. By using the Website, you agree to the practices described below.

Information We Collect

We may collect the following types of information when you use the Website:

  • Information you provide: your name, email address, phone number, and any details you choose to share when you fill out a contact or appointment request form, subscribe to updates, or download a resource.
  • Automatically collected information: your IP address, browser type, device information, pages viewed, referring website, and the date and time of your visit, collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

  • Respond to your questions and appointment requests.
  • Provide, maintain, and improve the Website and our services.
  • Send appointment reminders, office updates, and educational content you have asked to receive.
  • Understand how visitors use the Website so we can improve the experience.
  • Protect the security of the Website and comply with legal obligations.

Health Information and HIPAA

Information you share through the Website’s forms is not a substitute for a medical record, and the Website is not intended for urgent or sensitive medical communications. Please do not send detailed health information by email or through general contact forms. Protected health information that we receive in the course of providing care is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and our Notice of Privacy Practices, which we provide to patients at the time of care.

Cookies and Analytics

The Website uses cookies and similar technologies to remember your preferences, keep the Website working properly, and understand traffic and usage. We may use third-party analytics and advertising tools, such as Google Analytics, that collect information about your use of the Website. You can control or disable cookies through your browser settings, though some features of the Website may not function as intended.

How We Share Your Information

We do not sell your personal information. We may share information with trusted service providers who help us operate the Website and our practice, such as website hosting, email, scheduling, and analytics providers, and only as needed for them to perform their services. We may also disclose information when required by law, to respond to legal process, to protect our rights and safety, or with your consent.

Third-Party Links and Services

The Website may contain links to third-party websites or services, including social media platforms and review sites. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, including California, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, and opt out of certain uses of your information. To make a request, please contact us using the information below. We may need to verify your identity before responding. Please note that certain health information may be subject to separate legal retention requirements.

Children's Privacy

The Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date above. Your continued use of the Website after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Root Cause Wellness Center
24963 Paseo De Valencia, Suite 10C
Laguna Hills, CA 92653
Phone: (949) 903-2288
Email: team@rootcausewellnesscenter.com
Hours: Monday to Friday, 9:00 AM to 5:00 PM